Return Policy

This Return Policy was last revised on: September 24, 2020.

RETURN POLICY:

All of our products are handcrafted and created for each individual order, therefore, no two products will be exactly the same. Please allow for slight variations in color and appearance. Product photos shown on the website may vary slightly from products ordered/delivered, i.e. colors, decorations, etc. We recommend that you use our products while fresh and fragrant. All information, services, and products purchased by or read by our customers/users agree to indemnify, defend and hold harmless Urban Soaps LLC from any kind of liability, loss, claim and expense which includes attorney fees related to your violation of this agreement. This disclaimer must be read before purchasing any of our products. Customers must use common sense when purchasing and using any of our products.

Please remember that due to the delicate nature of Soaps and Bath Salt items are packed properly for transport, however, they can crack or break during transport (shipping). Although we do our best, certain things are beyond our control once they leave our facility. Any and all items shipped from our company are still perfectly usable upon delivery. Products are non-returnable, non-refundable, and non-exchangeable so please select carefully. Please make certain that your shipping address provided is
correct when ordering products. Packages sent to the wrong address and returned may be subject to additional shipping fees. Packages marked as “Delivered” by the USPS and claimed not to be received are not the responsibility of Urban Soaps LLC and must be addressed with your local post office.

PLEASE NOTE: ANY AND ALL OF OUR INGREDIENTS OR TOPPINGS THAT WE USE FOR/IN OUR PRODUCTS ARE FOR BATHING/BODY PURPOSES OR DECORATIVE PURPOSES ONLY AND ARE NOT SAFE TO BE CONSUMED IN ANY WAY.

Customer/User agrees that he/she is over the age of 18.

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